I was asked recently about “process change” and when to do things… Well the conversation turned a corner but I didn’t get around to not thinking about it, so a post for the first time in months.
Any process has the standard journalistic questions to it.
Who, what, when, where and how.
Who does it? What are the steps? How are the steps done? When should it be done? Is there a particular location where it should be done?
The missing question is ‘why?’.
Why does this process exist? Why is it done this way?
If the answer is “I don’t know” or “it’s always been done this way?” then there is an issue.
That issue could be that the wrong person is being asked. But…
If its a legal requirement or an industry standard, does that requirement still stand? Laws and standards change.
If its to measure X, do the steps still collect X. Is there a better way to collect X. Are the current steps even collecting X anymore?
Everything depends on circumstances, and the current process may be perfect, but always ask ‘why’. And every so often check that the answer to ‘why’ remains.